Cancellation Policy

Cancellation Policy

  1. Contract conditions of the company Velero Rafael Verdera (Rafael Verdera), with registered office at C/ Muelle Viejo 11, 07012 Palma de Mallorca (Illes Balears), and tax details in the name of Iñaki Arizmendi Fernández – NIF 43482506V.
  2. These terms refer to all bookings made through the website https://www.rafaelverdera.com. You accept the booking conditions on behalf of all members of the party.
  3. Requesting a booking implies the client’s agreement to authorize the charge on the credit card provided. If the charge cannot be processed for any reason, Velero Rafael Verdera reserves the right to later cancel confirmed bookings, notifying the client of this decision.
  4. Any booking made or requested by you will be considered a purchase offer for the advertised service, subject to these booking terms. No valid contract shall exist between you and Velero Rafael Verdera until Velero Rafael Verdera (a) provides a booking reference number; (b) confirms the booking via email. In case of last-minute sales closures or resulting unavailability of spots on the reserved excursion, Velero Rafael Verdera has the right to cancel the booking. The client will be informed in writing within 48 hours after receiving the booking confirmation.
  5. The rates offered on our website are only guaranteed with full or partial payment of the booking. Payment will be made through our website, via credit card (through the booking form); for any other form of payment (e.g., national or international transfers), please contact our reservations department at +34 660 03 29 60. Booking confirmation is guaranteed only upon receipt of payment. *If a booking payment is made by bank transfer, in case of cancellation or modification, transfer refund fees will be covered by the client.* For inquiries about payment methods, you can contact our reservations department by email at info@rafaelverdera.com or by calling +34 660 03 29 60. If the published rate is not applicable due to typographical error or cancelled special offers, Velero Rafael Verdera reserves the right to adjust the booking within 48 hours of receiving it. The client will be informed in writing of the current valid price and/or possible alternatives under the same conditions. If the new conditions are not accepted, the client has the right to cancel the booking at no cost. If no response is received from the client within 48h of the booking modification, Velero Rafael Verdera reserves the right to cancel the booking.
  6. The booking form includes an “additional comments” field where you may include requests or questions.
  7. Prices will be offered by default in Euros.
  8. You guarantee that you are over 18 years old. All bookings are personal and cannot be sold, assigned or transferred.
  9. Our terms and conditions are included in this page.
  10. Cancellations and modifications of a confirmed booking are subject to the following conditions. All modifications are subject to availability.
  11. Velero Rafael Verdera will do its best to meet all requested services. In exceptional cases where Velero Rafael Verdera is unable to accept or must reject a booking due to availability issues (overbooking) or unforeseen circumstances, alternatives will be offered to the client. If the alternatives are not accepted, both Velero Rafael Verdera and/or the client have the right to cancel the booking and the full amount will be refunded as soon as possible.
  12. Any complaint regarding the booking service must be submitted in writing or via email to Velero Rafael Verdera as soon as possible. Any complaint regarding the excursions must be communicated to Velero Rafael Verdera staff available at that time during the excursion.
  13. Velero Rafael Verdera is not responsible for any failure or delay in fulfilling its obligations due to causes or circumstances beyond its control.
  14. Velero Rafael Verdera reserves the right to modify these terms without prior notice.
  15. All terms and conditions contained or referred to in this document shall be governed and interpreted according to the laws of Spain. You agree that the exclusive jurisdiction for any claim or action arising from or related to these terms or the use of our websites shall lie solely in Spain, and you consent and submit to the personal jurisdiction of such courts for the purpose of litigating such claims or actions. The booking confirmation and these terms constitute a contract between you and Velero Rafael Verdera.
rafael verdera

LIVE THE EXPERIENCE

Everything’s ready to set sail

contact